Return Policy

DianaKorr.com offers a simple and easy 10-days return policy to our customers. You can conveniently return any item within 10 calendar days from the date of delivery.

 

Once we receive the returned products, a quality check will be performed on the items by our quality team and the product would be subject to the return only if it meets the following requirements:

 

  • The items should be unused and unwashed for hygiene reasons.

  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.

  • They should be returned within 10 calendar days from the delivery date.

  • In case you receive a damaged/defective product, you should inform the Customer Care team on customercare@dianakorr.com within 24 hours of receipt along with a picture of the defective product.

  • If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.

 

Terms & Conditions:

  • If the returned item does not meet any of the above requirements, Diana Korr is not liable to process any refund. 

  • Upon receiving the item, our customer care will keep you updated with regular e-mails about the status of return and applicable refund, if any. 

  • The customer can choose to get the entire cash refund as a bank transfer into their account, or in the form of a Wallet Credit in their Diana Korr account.

 

The Return Process for Online Return / Exchange

 

  • Log in to the 'My Account' section on DianaKorr.com

  • Choose the order that needs to be returned / exchanged

  • Select the product to return or exchange and fill in the required information

 

Customer Support

 

To process the return / exchange through our customer care, you can e-mail us on customercare@dianakorr.com or call on 1800-111-0000. Please have the below information ready before you call customer care or mention the same in the email:

 

  • Order Number

  • Registered E-Mail ID and Phone Number

  • Product Name & Reference Number

  • Pick-Up Address